Poof Poofs By Sumayyah’s Shipping Policy
Shipment processing time
All orders are processed within a maximum of 2 to 3 business days. Unless otherwise indicated.
Order place on Friday will not ship out until Monday. We do not ship on weekends or holidays. If your order is delayed we will email you. Please make sure you check spam and promotions areas.
Shipping rates and delivery estimates
United States Shipping
|Shipment method||Shipment cost|
|USPS First Class||Calculated at checkout|
|USPS Priority Mail||Calculated at checkout|
*Delivery delays may occur. Once the item is sent out make sure you check with shipping carriers for updates on your item.
Shipment to P.O. boxes or APO/FPO addresses
Buyers are to make sure P.O. boxes or APO/FPO addresses accept delivery.
Shipment confirmation and order tracking
After the purchase, you will receive an order confirmation. Once Items are shipped you will receive an email including the tracking number. (please check spam, promotion, and in other folder for email)
Customs, duties, and taxes
Poof Poofs By Sumayyah is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Poof Poofs By Sumayyah is not liable for any products lost during shipping. If your package is lost. Please contact the carrier to file a claim or track your package. We are not responsible for lost packages as we are the shipping carrier.
If your item says delivered. Make sure you check your mailbox, it may fit in there. If not, check around your property or hidden areas in case the carrier has put it out of the public view. Check-in with your neighbors sometimes packages will be delivered to the wrong address. Lastly, wait a day or two packages may say delivered but are still on their way. Contact shipping carrier if the package has not arrived. Open a missing mail case.
Damaged on arrival
Broken products on arrival. We ensure your products are packaged for safe travel, however, we know items can break before arrival. If your product breaks on arrival. Take a picture and send us an email to firstname.lastname@example.org give us 24-48 for a response time. You have 3 days from the delivery confirmation to send us an email of the broken item. After 3 days we cannot send out a replacement. No refunds will be given only replacements will be sent out of the same item or a similar item if the item is out of stock. If it is past 3 days of the delivery confirmation you must contact the shipping carrier to file a claim.
All return costs and shipping are paid for by the customer.
All returns must be postmarked within 10 days of receiving the RMA Number. All returns must be in the original packaging.
To return an item, email us to obtain a return merchandise authorization number. After receiving an RMA number, send the item to the address provided. Add the RMA number in the package for faster returns.
Include in the email:
- Order number:
- Reason for return:
***Please note you will be responsible for all return shipping charges. We strongly recommend you use a trackable method to mail your return.